Last updated: January 16, 2025

Privacy Policy

This Privacy Policy explains how Eleenova (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from eleenova.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to the user of the Services—whether you are a customer, website visitor, or another individual whose information we have collected.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updated versions will be posted on this page with the revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide and improve our Services. The information we collect depends on how you interact with us.

We use this information to:

  • Communicate with you

  • Provide and improve our Services

  • Comply with legal obligations

  • Enforce our terms of service

  • Protect our rights and users

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site. “Personal information” refers to data that identifies, relates to, or can be associated with you.

Information We Collect Directly from You

This includes:

  • Contact details: Name, address, phone number, and email

  • Order details: Billing/shipping address, payment confirmation, etc.

  • Account information: Username, password, security questions

  • Customer support details: Information you share with us via messages or support requests

Some features may require you to provide this information directly. Without it, certain features may not function properly.

Information We Collect About Your Usage

We automatically collect “Usage Data” through cookies, pixels, and similar technologies. This includes device information, browser type, IP address, network details, and interaction data.

Information from Third Parties

We may receive information from:

  • Vendors and service providers (e.g., Shopify)

  • Payment processors (for processing payments)

  • Analytics and advertising partners (for site performance and marketing)

How We Use Your Personal Information

  • Providing Products & Services: To process payments, manage orders, ship products, and handle returns or exchanges.

  • Marketing & Advertising: To send promotional emails, offers, or advertisements tailored to you.

  • Security & Fraud Prevention: To detect or prevent fraud or malicious activity.

  • Customer Communication & Improvement: To respond to inquiries and enhance our Services.

Cookies

We use cookies to power and improve our Site and Services. For more details, see Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

You can manage or block cookies through your browser settings, though this may impact certain features of the Site.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With vendors or partners providing services on our behalf (IT, payment, analytics, shipping, etc.)

  • With business and marketing partners

  • Within our corporate group or affiliates

  • In connection with legal obligations or business transactions (e.g., mergers)

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect information from individuals under 16. Parents or guardians may contact us to request data deletion.

Security and Retention

While we use reasonable safeguards, no system is completely secure. We retain your data as long as necessary to maintain your account, provide Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the following rights:

  • Access/Know: Request access to your personal information.

  • Delete: Request deletion of your data.

  • Correct: Request correction of inaccurate information.

  • Portability: Request a copy of your data.

  • Restrict Processing: Ask us to stop or limit certain processing.

  • Withdraw Consent: Withdraw consent where applicable.

You can exercise these rights by contacting us. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we process your data, please contact us. If unresolved, you may lodge a complaint with your local data protection authority.

International Users

Your information may be processed outside your country of residence. We rely on recognized data transfer mechanisms like the European Commission’s Standard Contractual Clauses to ensure adequate protection.

Contact Us

For questions about this Privacy Policy or your personal data, reach out to us:

Email: customercare@eleenova.com
Address: 24th Main Road, Sector 2, HSR Layout, No. 1821/A, Bengaluru, Karnataka 560102, India