Last updated: January 16, 2025

Privacy Policy

At Eleenova, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name
  • Phone number
  • WhatsApp number
  • Email address, if provided
  • Billing and shipping address
  • Order details
  • Payment-related information
  • Product return or refund details
  • Any information shared by you through calls, WhatsApp, forms, or customer support

We may also collect basic website usage information such as device details, browser type, IP address, and pages visited to improve our website and services.

2. How We Use Your Information

Eleenova may use your information for the following purposes:

  • To confirm and process your order
  • To ship and deliver your product
  • To share order confirmation, AWB number, and tracking details
  • To provide customer support
  • To process refund or replacement requests
  • To verify product return videos and refund eligibility
  • To improve our website, products, and services
  • To send important order-related updates on your registered phone number or WhatsApp number
  • To comply with legal or regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information to third parties.

Your information may be shared only with trusted service partners when required, such as:

  • Courier and delivery partners, including Shree Maruthi Courier
  • Payment service providers
  • Website hosting or technical service providers
  • Customer support or communication service providers
  • Legal or government authorities, if required by law

Such sharing is done only to complete your order, provide services, or meet legal requirements.

4. Payment Information

Payments made through our website may be processed by third-party payment gateways. Eleenova does not store sensitive payment details such as card numbers, CVV, UPI PINs, or banking passwords.

Payment information is handled securely by the respective payment service provider.

5. WhatsApp and Communication

By placing an order or sharing your phone number with Eleenova, you agree that we may contact you through phone calls, SMS, or WhatsApp for order confirmation, shipping updates, AWB/tracking number, refund support, customer service, and other order-related communication.

6. Return and Refund Verification

For refund or replacement requests, customers are required to provide a clear video showing the product condition. This video may be used only for verification, quality check, refund approval, replacement decisions, and dispute resolution.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Website Tracking

Our website may use cookies or similar tracking tools to improve user experience, understand website traffic, remember preferences, and improve our services.

You may choose to disable cookies in your browser settings, but some website features may not work properly.

9. Data Retention

We may retain your personal information for as long as necessary to complete orders, provide customer support, process refunds, maintain business records, prevent fraud, and comply with legal obligations.

10. Customer Rights

You may contact us to request correction or update of your personal information. You may also contact us for privacy-related questions or concerns.

11. Third-Party Links

Our website may contain links to third-party websites, payment gateways, courier tracking pages, or other external services. Eleenova is not responsible for the privacy practices, content, or security of such third-party websites.

12. Changes to This Privacy Policy

Eleenova may update this Privacy Policy from time to time. Any changes will be posted on this website. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

For privacy-related questions, order support, shipping, refunds, or any other concerns, you may contact us at:

Eleenova Experience Centre
1st Floor, AJ Tower, 1174, 24th Main Rd,
Near Marammadevi Temple, 2nd Sector, Garden Layout,
Sector 2, HSR Layout, Bengaluru, Karnataka 560102

Phone: 9699517643