Refund policy

Return Window

At Eleenova, we are committed to ensuring your satisfaction with our kitchen appliances. We offer a 7-day return window from the date of delivery, allowing you time to inspect and test the product.

Condition of Returned Items

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in its original condition.
• All original packaging, accessories, manuals, and warranty cards must be included.
• The product must be free from any damage or signs of use beyond reasonable inspection.

 

Return Shipping Costs

• Eleenova will cover the return shipping costs for defective or damaged items or errors on our part.
• For other reasons, kindly write to support@eleenova.com or call 18000000000.

How to Initiate a Return

• Contact our customer service team at support@eleenova.com or call us at 1-800-ELEENOVA within the return window.
• Provide details of the issue, along with proof of purchase.
• If necessary, we will arrange a return pickup or provide a return label for you to ship the item back.
• We require customers to clearly communicate the issue before arranging for a return pickup, ensuring a smooth resolution.

Refund Process

• Once the returned item is received and inspected, a refund will be processed within 5-7 business days.
• Refunds will be credited to the original payment method.