At Eleenova, customers are requested to carefully check the product once it is received. Refunds or product-related resolutions will be processed only after proper verification and inspection.

Customers can apply for a refund within 3 days from the date of receiving the product. Refund requests made after this period may not be accepted.

To request a refund, the customer must first record a clear video showing the product condition. This video is compulsory for verification and must clearly show the issue, product condition, packaging, and all items received.

After submitting the refund request, the customer must ship the product back to our registered address at their own expense:

Eleenova Experience Centre
1st Floor, AJ Tower, 1174, 24th Main Rd,
Near Marammadevi Temple, 2nd Sector, Garden Layout,
Sector 2, HSR Layout, Bengaluru, Karnataka 560102
Phone: 9699517643

Once we receive the returned product, our team will carry out a thorough quality check and inspection. Based on the product condition and the reason for return, we will initiate the appropriate resolution, which may include a refund or product replacement, as applicable.

Refunds or replacements will be processed only after the inspection is completed and approved by our team.

Products must be returned in their original condition, along with all accessories, packaging, invoices, and any other items received with the product. Products that are damaged, used, altered, missing parts, or returned without the compulsory video proof may not be eligible for refund or replacement.

For refund-related queries, please contact us at 9699517643.