Refund Policy

Eligibility for Refunds
Refunds are applicable only for items that meet our return criteria. To qualify, products must be unused, in original condition, and include all packaging, accessories, manuals, and warranty cards.
Refunds will not be issued for:

  • Products damaged due to misuse or mishandling.

  • Items returned without original packaging or proof of purchase.

  • Products that have been used or altered after delivery.

Refund Process
Once the returned item is received and inspected, we will notify you of the refund approval or rejection.
If approved, your refund will be processed within 5–7 business days and credited to your original payment method.

Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

Partial Refunds (If Applicable)
Partial refunds may be granted in certain cases, such as:

  • Items not in their original condition or missing parts not due to our error.

  • Returns initiated after the 7-day return window.

Late or Missing Refunds
If you haven’t received your refund after the stated period:

  1. Check your bank account again.

  2. Contact your credit card company or bank, as it may take time before your refund is officially posted.

  3. If you’ve done all of this and still haven’t received your refund, contact us at support@eleenova.com.

Cancellation Policy
Orders can be cancelled within 24 hours of purchase if the product has not been shipped. Once the order is dispatched, the standard return process applies.

Contact Us
For questions regarding refunds or order cancellations, please reach out to us at support@eleenova.com or call 1-800-ELEENOVA.