At Eleenova, we are committed to ensuring your satisfaction with our kitchen appliances. We offer a 7-day return window from the date of delivery, allowing you time to inspect and test the product.

To be eligible for a refund, the following conditions must be met:

1. The item must be unused and in its original condition.

2. All original packaging, accessories, manuals, and warranty cards must be included.

3. The product must be free from any damage or signs of use beyond reasonable inspection.

1. Eleenova will cover the return shipping costs for defective or damaged items or errors on our part.

2. For other reasons, kindly write to support@eleenova.com or call 18000000000.

1. Contact our customer service team at support@eleenova.com or call us at 1-800-ELEENOVA within the return window.

2. Provide details of the issue, along with proof of purchase.

3. If necessary, we will arrange a return pickup or provide a return label for you to ship the item back.

4. We require customers to clearly communicate the issue before arranging for a return pickup, ensuring a smooth resolution.

5. Refund Process

6. Once the returned item is received and inspected, a refund will be processed within 5-7 business days.

7. Refunds will be credited to the original payment method.